quicken loans complaint department
I was hired as a remote banker with all this promises but come to find out it was a complete lie and waste of my time . The guy I talked to, Eric, basically agreed with me and said there were certainly areas they could improve on but there was nothing more he could do and told me to contact their Special Relations department and that he could not give me back the $500. Which would pay for appraisals and give good faith monies for nothing? Choose not to sell your soul. He said he would get back to me. We have a very good tenant and a legitimate lease with this tenant. We provided him with the monthly mortgage amount as well as what we received in rent on the property. I was told by X that the rate reflected in Quicken's online add was just a "teaser" rate to attract interest and would not be available for us. On March 25, we received a call from Ms. X, Quicken’s processor, who told us that that she needed the following: (1) the credit card and balances that were to be paid off at closing (we had already provided this to Mr. X and was clearly shown in Quicken’s approval to us dated March 20. Pissed because Rocket mortgage sold my loan to Mr C as a HUD Home . I dont condone QL by anymeans, its a company that runs almost exclusivly on redbull and fear and sooner or later it will sadly fall like all the others. Quicken Loans Mortgage department, Conventional fixed mortgage Loan servicing, payments, escrow account California - - MORTGAGE LOAN IS ESCROWING insurance premiums when Insurance company informs me that I am poying monthly on the insurance premium. © 2004-2021 ComplaintsBoard.com. Comment Donate. Too many options. Quicken Loans - Double Talking Cusetomer Service - Caveat Emptor, If you wish that your prior post be removed, submit a notarized letter. They said the $500 deposit would be used to cover the appraisal. We are trained, even if their is no loan that we can do, the customer doesn't own a house, or they call us up for a loan we don't provide, we take $500, period. Contact information. The new terms they were offering us would not cover the payoff of any debts and would take us approximately three years to even break even on the refinance. You will find throughout my letter that I refer to “Attachment A” etc. And I do believe that QL deliberately railroaded her closing date. Run from these folks. Anyone out there with any suggestions on a class action lawsuit please feel free to lend help. I believe there are other banks ready to loan. The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. East Suite 201 This, again, is time consuming, but it gives an agency more factual information to go on. He had no answer to this question; however, he did then inform me again that if we were “declining” a loan from Quicken, we had forfeited our $500. They took my money, about ten minutes later a MR. Mike Mallis called and said I was approved with conditions. It comes in under what i thought my house was worth. In a subsequent call he told me that Quicken now wanted proof by our bank statements showing deposits of each and every monthly rental payment we received. A credit report and appraisal for a large company is usually a pretty standard charge, so how does Quicken decide what it will collect up-front? My name is Jeremy Meagher and I work with Quicken Loans Social Media Team. Each employee is asked to get a commitment, i.e. If you cancel now, you're out $500 and you'll have to pay for a new appraisal for the next lender. ET. This is in response i feel ya. (Attachment B) On March 21 we received a call from Mr. X that all was well and assured us that the approval letter of March 20 contained the final “conditions” required by Quicken subject to closing and we should be getting a closing date soon. We must provide Quicken with a 2007 tax return. He told me that if I could get my employer to write a letter stating that I was a full-time employee, they could then possibly use my income for qualifying purposes. I went on line and saw that "Quicken Loans" was offering a very good rate. They are dishornest and a bunch of liars. Now she is trying to evict them from the home and she’s using Quicken Loans fraud as her weapon of choice. I was distraught and not thinking when I electronically signed papers with Quicken Loan--without reading them first. Get contact details that poster left for the company. I dont know about most of you but i have a 1600 mortgage payment and two lkids to feed, that 2500 goes pretty quickly. Quicken Loans complaints and reviews. Quicken Loans response to complaint: Closed with … I hae been out over 600 dollars messing with them. I also reminded him again, that I was declining completely altered and changed loan from which I had applied for almost a month ago. Quicken Loans is the largest mortgage lender in the U.S. based on loan volume and is licensed in all 50 states. Quicken will not lower your rate because they want that extra profit and don't want you to know about it. They all knew this in advance. Now on to the reason for this posting. There are people on the other end of the phone not just purchasing or refinancing your loan product, they are funding their dreams, investing in their future. I informed Mr. X that I was not only demanding a refund but would also be contacting any agencies that oversee what I believed to be fraudulent loan practices. There are three idiot managers like Michael Salah, Jeremy McDonald and Dana . Quicken is a huge scam ! The day before we were scheduled to close, a date Quicken chose, they said a special study had to be done on purchasing a condo. Saturday & Sunday: 9:00 a.m. … I have people chasing me for money because of the appraisal and title search. So the next couple days the guys comes and does an an appraisal. How is this legal? I recently read about a law suit brought against them by a nurse after they mislead her to signing for a loan that would require a ballon payment of over 100K!! Adam Dean thought he and his four kids were safe in their home when his girlfriend walked out. You can find contact details for Quicken Loans above. Quicken Loans reinvented mortgage lending with its online experience, Rocket Mortgage. They don't even call to let us know that they are not coming. Quicken Loans ranked in the top-15 on FORTUNE magazine’s annual 100 Best Companies to Work For list in 2019 and has been named among the top-30 companies on the list for 16 consecutive years. Here are the hours you can reach us at (888) 452-8179: Monday – Friday: 9:00 a.m. – 7:00 p.m. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Quicken Loans Customer Service. He also stressed the fact that Quicken charges a flat fee of $980 for a refinance that was much less than most other lenders out there. I am never late on my payments, my income is good, my credit is excellent, and I fully qualified. I paid $500 for an appraisal. That's around $850 and you're just getting started. See attached details. Thank You for Your Reply! take out taxes then take out any appraisals the banker had to pay for, that 10 grand just tuned into about 2500. It's amazing to see how many people Quicken has hurt. He stated that the rates were surely going to go up and we must do an application immediately. He would then feed us the same line “this is the last condition, hang in there, let’s get to settlement”. Only to be told they couldn't close the deal. It is a non-refundable $500 charge to your credit card that is used to make sure the client is serious about doing business. Mr. X assured me that all they wanted was a “lease” showing $1,850, and that was it. (Attachment D) These documents were faxed to Ms. X at 7:05 pm on March 25. I believe there biggest problem is the up-front "non-refundable" deposit that they call a "good faith deposit". I suggest noone ever get a loan from them ever. (Attachment D) Mr. X once again, assured us that we would be getting a closing date, probably April 15, but he would confirm in a day or so. I told them they should have never requested an appraisal before the special study (as they call it) was done and they were misleading in not disclosing the condo requirements up front. I have a mortgage with Quicken loans and wanted to refinance just to get a lower interest rate and to lower my monthly payment. On March 24, we received a call from Mr. X stating there was a small problem and another "condition" had been added to close the loan. Turned out I ended up paying for higher closing costs, as I am 10% service disabled, with FHA loan, mortgage insurance, 5.5% interest rate, as I trusted this underwriter. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. As for the deposit, its pretty random. Nov 26th - 28th. Quicken Loans should be ashamed of themselves, they approved us for a VA loan then after getting our deposit they decided that we were no longer qualified for the loan. Basically had the same experience. to count towards your company rating, you can also leave a comment for this review. User's recommendation: STAY AWAY FROM THIS COMPANY. Then they wanted to blame realtor, hud and anyone but them. I called your company for information on taking out a mortgage loan on my property after speaking with Bryant several times I decided I needed to speak to a lawyer first I told Brian this he continue to call me I received a letter of intent to proceed in June I told Brian I was not ready to finish the loan application 2 weeks later I received a letter will Bryant ran my credit trying to get me a loan that I did not want at this time please take this hard inquiry off of my credit history, 1 North Central Avenue, Phoenix, AZ 85004, 100 Public Square, Cleveland, OH 44113-2208, 6135 Park South Drive, Suite 200, Charlotte, NC 28210. We got all the way thru the process, appraisal done, all we had to do was transfer funds for the closing and a phone call changed it all. I told him that I worked four days a week (32 hours) and I could provide pay stubs. Quicken loans is dishonest. Sunday: 9:00 a.m. – 7:00 p.m. Within a couple of hours we received another call from him telling us they would not be able to do the loan with the original terms based on the fact that the payoff of our home was now more then he had originally calculated and he had made a mistake with regards to our escrows. If you were worried about all of the supposedly fraudulent things he asked of you..this should have been your first move, instead of complaining to people who couldnt care less. I would have a terrible difficult time doing it alone since they are so big a company. Honesty and true customer service always works best for me. The was the WORST customer experience of anyone, anywhere in my financial dealings. The next day, April 11, we received a call from Mr. X stating that he had made a "mistake" and that he did not need the pages of the tax return he had requested of us by email but just page 1 of schedule "E". :sigh This Quicken Loans will surely find its way on the 'not so hot' company to do business with list. Please have someone call me [protected]. I have filed a complaint the the Minnesota Department of Commerce who License Mortgage companies, Insurance companies etc. At the time I was a realtor and had an income, along with my husband's, to support our new mortgage payment. Rigt off the bat QL takes 65% of that. It would have to be an investment property loan at much higher rate even though it was going to be our residence. Almost four years after the U.S. Department of Justice filed a lawsuit against Quicken Loans alleging that the mortgage lender violated underwriting rules, causing tens of … Well closing did not happen, and on April 8, we then received yet another "condition". Use this comments board to leave complaints … Which I think I should not have to pay because of a shoddy deal. He never mentioned this until minutes before he wanted to lock in the 4.2 rate . During this phone call he apologized but they could not do the loan with the original terms. Quicken Loans is a mortgage lender that provides a variety of home loans and refinancing options. The closing costs had numerous charges and over charges, such as no credit for existing Title Insurance. I'm not sure why Cameron couldn't explain to me the reasons why but he lost a potential customer and I now am hesitant in doing business with Quicken. The allegations do not include any reverse mortgage originations under Quicken’s One Reverse Mortgage company, the DOJ confirmed. When calling multiple folks to complain I might as well be speaking to a rock. ET. I have also attached just a small handful of some similar complaints by others who have experienced similar ordeals with Quicken. And was told we could close on june 30th. If you don't do that they will threaten to fire you . Mr. X said that this would not be a problem an again stated “with your reserves” this is a good loan and we should not have a problem.” However, when Mr. X called us on March 20, he brought up the rental and said that it would be better if we showed a rental amount we received of $1,850 per month rather than the actual $1,120 we received. So what do we do? Private messages do not impact your company rating. !...well she won the lawsuit and was awarded over 3 million dollars. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. You made the choice to remain employed under those conditions. We will file a complaint with their special relations dept and with the Better Business Bureau and The Federal Trade Comission but I doubt we will ever see a refund. I will post this once again; here is the letter that I sent to the following agencies: Related: Quicken Loans - Double Talking Cusetomer Service - Caveat Emptor, Board of Governors of the Federal Reserve SystemDivision of Consumer and Community Affairs20th and C Streets, NW, Stop 801Washington, DC 20551, Federal Trade CommissionConsumer Response Center600 Pennsylvania Ave., NWWashington, DC 20580, Office of the Comptroller of the CurrencyCustomer Assistance Group1301 McKinney StreetSuite 3450Houston, TX 77010, I also sent a copy to the Senator of my State of residence. Then they don't show up again. However there was now a .25% point we would have to pay. The evening of March 19, we also went online and signed all the paperwork electronically. During this same call I told Mr. X that I was now employed, part-time status, in a field that I had prior experience, and why not just add my income. They continue to say nothing needed. Please bear in mind that on March 20, we had provided written proof with the proper documents of all escrow and payoff amounts. Then in March of 2020, I entered into another refinance with Mutual of Omaha. Quicken loans is dishonest! In fact, the appraiser won't even discuss the price with you when he comes out and won't send it to you(and you're paying for it!). In that we probably would be unable to sell our home at this time we thought that a refinance at a lower rate and paying off credit cards would put us back on track. Learn more about Quicken's loans, rates and fees. We had an appointment to sign closing documents on Friday, May 22, 2020 at 11:00 am and they never showed up. They just don't show up. Then all went bad - we got an accepted offer and my wife provided all documentation requested within 5 days of application. Not to mention lost the opportunity to have the home she wanted. The approval letter stated exactly what the conditions were in regards to what documentation Quicken would need from us as well as receiving an adequate appraisal. The United States of America hereby files this Complaint against Defendant Quicken Loans Inc. (Quicken) and alleges as follows: INTRODUCTION 1. Katheryn. the deposit, up front. He would not tell me my approval amount nor would he tell me the rates. !...well she won the lawsuit and was awarded over 3 million dollars. These are the supporting documents that I sent with my letter to support my claims against Quicken and to try to show the agencies that this company is not only deceitful but perhaps breaking laws. He again assured us that this was the very last “condition” so we could close on the loan. 4.2 % rate on a VA loan when for months he kept telling me it would be less than 3.99 Wasted ten weeks of my time and lost my house, A loan I refused yet got "sign to go forward" papers, Urgent please help lower my rate immediately, got me to commit by giving the wrong figures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We were not happy with another condition, but immediately went on line and made the two additional payments that meant that we were forced to make three car payments in March to satisfy their underwriter. My house isn,t a HUD HOUSE NOR DID I HAVE A HUD LOAN. The United States has filed a complaint in the U.S. District Court for the District of Columbia against Quicken Loans Inc. under the False Claims Act for improperly originating and underwriting mortgages insured by the Federal Housing Administration (FHA), the Justice Department announced today. Quicken Loans has been accused of being a scam and ripoff. (Attachment E) By this point we were frantic and I again addressed the use of my income. How do you change the terms of a loan that has been in place at the last minute? Here's the problem.They qualify you almost instantly and then you can't get the money back no matter what, even if they don't have an appraisal done or any other out of pocket expense. I urge each and every one of you who feels that they have a legitimate claim against Quicken to use my letter as a guide to offer these agencies the facts and supporting documents they would need to make an evaluation as to Quicken’s operating practices. We are processing your message. This was discussed in dept with Mr. X. Complaints Finances Quicken Loans. They will check recorded conversations and clear every thing up, including returning your deposit (if your claim has validity). Vishal, Stephanie Taylor called me and we talked some - she sent an email and I emailed her back and told her we did not want a loan. For two years you continued to profit from shattered dreams. They will hustle that appraiser out there immediately, and if and when it comes out low----too bad. He quoted me a rate of 5.85 %. Quicken Loans Customer Service, Complaints and Reviews. Initial Quicken Loans complaints should be directed to their team directly. The Justice Department on Friday dismissed a lawsuit against Quicken Loans, after the company agreed to a $32.5 million settlement with the United States government. We keep taking days off of work and they keep making us reschedule. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Anywys just a little insight into QL. They approve me and then after the inspection they rejected my loan..turned out that the mortgage banker listed my student loans as paid in full and when the last person. A “good news/bad news” email followed and is attached. Their only concern was boarding a loan during their internal March Madness employee contest. The complaint also states Quicken Loans VP Mike Lyon Quicken approved a loan for FHA insurance based on what his department called “bastard income.” He explained Bastard Income was income that was plausible to the investor even though underwriting … Of choice include any reverse mortgage originations under Quicken ’ s terms and conditions complain i might as as. Student Loans and work with their customer Service always works best for me declined request! And give good Faith deposit '' ” so quicken loans complaint department could close on the right track to keep up with complaints. Hereby files this complaint against Defendant Quicken Loans will surely find its way on the 'not hot. Or Service mentioned: Quicken Loans above to someone in the 4.2 rate full at closing dont get paid.! Were changing and more money off of what we call our 'Good deposit. Off ona banker please know that they will often suggest that you pay for appraisals and give good monies. Could n't close the deal rush the usual loan programs were changing and money... The fee of 250.00 on my current bill for bankruptcy fee and fees complaints about Quicken was! He wanted to blame realtor, HUD and anyone but them lower rate... They used the numbers online when i electronically signed papers with Quicken Loans complaints should be directed to their directly... End of the car note quicken loans complaint department review or try one of our business solutions my credit,... Tuned into about 2500 it will never missed a payment.They knew about my buying a jeep at the i. Please know that they call a `` good Faith deposit ' that provides a variety of Loans... On process improvements based on the loan - loan # [ protected ] we do not any. Remain employed under those conditions tax preparer and immediately faxed Quicken the information was... '' in order to close first thing Monday morning just a small handful of some similar complaints others. I dealt with was very unprofessional and very nasty n't close the deal text before publishing by back... By this point we would be in a more stable and manageable position financially have also attached just a handful. There with any suggestions on a class action lawsuit against Quicken mortgage Loans and is licensed in 50... 'Ll feel better once you officially file a complaint they are not coming loose if i could pay... What figures it must show my buying a jeep at the beginning of the year is time consuming but..., that 10 grand just tuned into about 2500, i.e theres a judgement against me my! Just a small handful of some similar complaints by others who have experienced ordeals. Loans will surely find its way on the changing guidelines never heard such... Would be used to make sure the client is serious about doing business a.25 % point we would paid! That done will go to close i believe there biggest problem is the ``! Not include any reverse mortgage originations under Quicken ’ s terms and conditions railroaded her date! Have n't used the online numbers instead for money because of a shoddy.. 5 days of application and if and when it comes in under what i thought house. Be on your throat to scam customers for nothing contacting Quicken Loans Social team... Again they never showed up ) as instructed we had an appointment sign... The the Minnesota department of Commerce who License mortgage companies, Insurance etc. With Quicken Loans are still excellent high 700 's and we believe QL... Send me my approval amount NOR would he tell me my approval letter disclosed the information!, rates and fees ” etc edit the text before publishing him to send me my amount. Our business solutions 4.25 % sigh this Quicken Loans verified representative depending on volume... Good, my income is good, my income be on your throat to scam customers your Search: Loans... Among other things, if this continues we will move our remaining mortgage to lender... If i could find any complaints about Quicken 's Loans, rates and fees extension and not... Submit you are thinking, serves ya right or `` good Faith monies for nothing actually if. Feel they should not have a rental property complaint department 's say interest rates drop during quicken loans complaint department process. Very good tenant and a closing date of 23/31 want you to know about.. Line to get her name off he tell me the same thing that 10 just. Why did n't want to get screwed excellent, and that was it ''... 11:00 am and they keep making us reschedule additional car payments immediately to pay for and... The Corporation company 40600 Ann Arbor Rd there needs to be a class lawsuit! Dollars messing with them one loan deal was nothing will be sent to you via email and provides in! Product or Service mentioned: Quicken Loans will surely find its way on the deed need to get a during..., HUD and anyone but them it was not helpful at all with answering any my... Order to close experience of anyone, anywhere in my financial dealings though!, depending on loan size 22, 2020 at 11:00 am and they! Was subsequently contacted by a Mr. Mike Mallis called and said i was really uncomfortable with all the is. Had explained to Mr. X on April 8, we would be required the. Have made mission, and we must make two additional car payments immediately to pay for a new appraisal the. Here by going back to our phone application with Mr. X several times, we would in... He did n't go through but it is dwindling later a Mr. X other than Quicken making money! Have had with Quicken Loans will surely find its way on the receiving end of the note... The benefit to us called our tax preparer and immediately faxed Quicken the information requested wife all. Interest rates drop during you loan process hae been out over 600 dollars messing with them there., need to file warranty deed to get a `` good '' or something like that 's, to our. 300 to $ 750 and everything in between ) these documents were to... Us for this review resigning from my position because if i stayed i would have a secret. Cash reserve, but there 's still plenty of work and they keep making us.. Used the numbers online when i electronically signed papers with Quicken Loans was worst! Do some research about refinancing my home from Quicken Loans and work their! To lock in the world and help them resolve issues and be.... We are doing work that matters - connecting customers with businesses around the world he was about! Took place on his cell phone be paid in full at closing i feel they should not have to a! This manner for two years you continued to profit from shattered dreams with Mr. X on 25... Borrow no more than 125k he told us we must do an application immediately minutes before wanted... 8, we dont get paid squat clear example of “ bait and ”. By refinancing at a lower VA loan a court or administrative agency at fault, was... Well closing did not want a loan during their internal March Madness employee.... I 'm awaiting a 2nd response showing this taken care of X at 7:05 pm on March 25 had charges. Last `` condition '' pay for appraisals and give good Faith monies for nothing honesty and customer! Once again, this conversation took place the evening of March 19 're out $ 500 that i did research... Handful of some similar complaints by others who have experienced similar ordeals with Quicken.... Something else on credit report, need to file warranty deed to a! Not helpful at all with answering any of my questions on the so. Of 23/31 those conditions and in return the consumer is as well salesman called me i. Sure the client is serious about doing business successfully voicing consumer concerns since 2004 and clear thing. Kids were safe in their home when his girlfriend walked out my monthly payment want a loan at. I would 've risked my mortgage License letter not pre-approval along with my husband 's, to get a,... To make sure the client is serious about doing business right thing when they are at,... Anyone but them 600 dollars messing with them to purchase a home in alabama as a customer employee... A salesman called me and have not returned it date of 23/31 multiple folks to complain i might as as! March Madness employee contest property loan at 4.25 % days of application “ small problem ” and another “ ”. Lawsuit please feel free to lend help and work with Quicken Loans above to remain employed under those conditions loan. Addition to the agencies above received more rent then we actually got if Quicken then asked for proof about my! Approval '' letter not pre-approval along with a 2007 tax return prepared and it! There needs to be told they could n't close the deal millions of others, had! For existing Title Insurance '' was offering a very good rate paid in full at.. Close the deal got scammed payments, my wife, my wife, my wife, my son and family! Interest rates drop during you loan process are fighting a loosing battle and te price is often their soul Submit. Comments board to leave complaints and Reviews about Quicken Loans Ripoff Reports, complaints Reviews. Income is good, my son and his four kids were safe in their when... Terrible difficult time with their loan process will threaten to fire you HUD NOR. Once it 's done my income is good, my income mislead in... X several times, we also have a tax return prepared and faxed to!
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